The Kentucky PTA is excited to announce that we have teamed up with MemberHub! MemberHub,
an online tool designed to help you run your PTA, will be provided to all local units, councils, and districts in your PTA free of charge!
MemberHub is valued at $1,200 per year for PTOs and other membership organizations, but because MemberHub & the State PTA want to further the PTA mission
through technology, we've teamed up to provide MemberHub to you free of charge.
Here are MemberHub’s most popular features: Get your own e-store. Sell PTA memberships (including custom and bundled memberships) and raise funds — all in your e-store. Raise more funds and keep them in your school. You get your own fundraising channel in MemberHub. It’s simple: Send PTA emails to your families, and local businesses sponsor the emails. Engage families. MemberHub’s communication tools, calendars, signups, file-sharing, and directories help you keep families in the loop. Easily stay in good standing. Your free account automates dues remittance, membership reporting & state PTA compliance.
We at the Kentucky PTA want everyone to be successful in this transition to MemberHub! Below is a list of FAQs that we hope will help you in the new system. For any questions concerning this process or membership, email us or call (502) 226-6607.
What is MemberHub?
MemberHub is a tool that makes running the PTA
easier. The system puts all your online tools in one place, making it easier to
engage families, raise funds, and stay in good standing. You and your
volunteers will save hours on admin tasks so you can focus on connecting with
your children and supporting your school.
What is required of me?
The only requirement is to use MemberHub to
manage your PTA members, officers and good-standing requirements. However,
MemberHub has built-in benefits for PTA leaders, including:
Online purchase of PTA memberships, with emailed
Automatic membership reporting to the state
Easy submission of good-standing confirmations
Instant dues remittance via ACH
PTA units must meet these requirements every year with their state, and MemberHub makes it easier.
Is this tool only for PTA members?
No, MemberHub makes
engaging easier for all school families, teachers and school
administrators. Families don’t have to be PTA members to use all the tools in MemberHub.
PTA leaders can invite and communicate with everyone in their school community
to increase engagement and raise funds. Once you have ongoing communication
with non-PTA members in your school community, it is easier to ask them to join
and support the PTA.
I’m having trouble logging in.
If you’ve logged in before:
If you’re the president and you’re sure you submitted your updated officer lists to the state officer, go to the log-in screen and choose “forgot password.” You will get a link to reset your password. If you didn’t submit the updated list, please email firstname.lastname@example.org or call (502) 226-6607.
If it’s your first time logging in:
You’ll need to go to the login screen, enter
your email address and select the “I need to create a password” button.
I’m the membership
chair. How do I access the site?
Please make sure that your president has already
done the initial site setup. Once the president logs in and enters officer
lists, he or she can make you an admin. We ask that you go through this process
with your president, to work together to create your site. Please include your
treasurer so he or she also has an understanding of the site, particularly the
I missed the state
webinar training. Now, what?
The recorded webinar will be posted here.
What are the fees to use
MemberHub and how does MemberHub make money?
MemberHub software is free to partnered PTA units. MemberHub charges a small transaction-processing fee on payments, offers an email sponsor program with excellent value for units, continually enhances system integrations, and sells platform ads. MemberHub also sells the software to other entities at up to $1,200 annually. MemberHub wants to make family engagement in schools a top priority, just like the PTA. That’s why MemberHub partners with state PTAs to provide the technology to PTA units at no charge.
Who is the payment processor that MemberHub uses?
MemberHub uses WePay, a Chase Bank-owned company, to process all transactions. WePay is a trusted platform to accept payments online. WePay handles payments for a variety of purposes, such as donation campaigns, online merchants, events, and more.
Do we have to use WePay
or can we use any online payment platform?
MemberHub is integrated
only with WePay for payment processing. All payments taken through MemberHub
will be automatically routed to your PTA checking account, and all transactions
will be reported inside your WePay PTA portal.
How much are the credit
card fees with MemberHub?
WePay, MemberHub’s payment processing company, and MemberHub charge in total 3.5% + $0.50 per credit card payment. The ACH fee is just $1, no matter how much the transaction is. Currently, ACH is only for remitting state dues, but MemberHub is looking to expand its use in the future. It’s a great way to save money on fees for any larger transactions.
Similar services charge as much as 7% plus $0.50
comparatively, so MemberHub saves in fees over other services. There are no
fees from MemberHub for cash or check payments.
Who pays the fees with MemberHub?
You can choose who absorbs the fees — the PTA
or the person paying. Almost all PTAs that MemberHub works with pass the fee on
to the payer (the buyer). For example, a unit with $10 PTA dues would charge
buyers $10.85, and the PTA keeps $10.
Once units submit the merchant agreement, is there an email that will let the unit know they are all ready to go?
The unit will see a green box with a message
that they have successfully set up the account. A yellow bar would mean that
more information is needed. Login to your WePay account, then go to Settings
>> Alerts for more information. Then, they are ready to go and can set up
Do units need to set up a store with memberships in it to take membership payments online?
Yes! Setting up memberships, including standard and custom memberships types, is part of the store setup process.
From your Admin Console click
on the PTA Tab and choose State Payments from
the menu on the left. From there, you will see how much you owe the state
for how many members. To see which members you owe for, click on the show/hide
members button. All the members will be listed at the bottom of the page.
You, the local PTA officer admin, control when
you send the money to the state and can pay electronically via e-Check/ACH in
MemberHub. The fee for this option is a flat $1, and it
sends an e-Check directly to your state PTA. The
other option is to submit a form and mail a check to the state office.
Will the PTA member still get a membership card?
Yes! Each person who buys a PTA membership in
your school store will get a membership card automatically added to his or her
user profile, as well as an email receipt of their payment with an electronic
What reports will I see in the admin section?
You will have access to a number of reports in
the PTA Admin Console, including membership information, payment transactions
What training is provided by MemberHub?
As part of MemberHub’s onboarding program, MemberHub has a state-specific webinar and provides more general MemberHub training webinars.You’ll also get marketing/announcement content support, regularly scheduled product webinars, and a comprehensive support center with articles and videos that are available 24/7 for users to learn all about their school’s new resource.
Will the teachers have to use it?
No. Teachers don’t have to use the system.
However, teachers and parents get the most benefit and involvement when they
do. Many teachers love using MemberHub and find it is much easier than similar
classroom communication tools.
Are there privacy settings?
Yes. Only people who are approved can get into
the site. As a PTA administrator, you have complete admin control and can give
control to only those you want. Parents can manage all personal information and
notification settings to be as public or private as they want.
Is this FERPA-compliant?
Because each user “opts in” to MemberHub, this maintains compliance with FERPA standards.
How do we get all our families into the system?
There are a few simple ways to add users. You can provide a link to your Site Joins page via email, paper or text. You can also manually add users or import an Excel file of people.
How much/what kind of communication will go directly to PTA members via MemberHub access?
MemberHub doesn’t communicate directly with
PTA members. Instead, the company reaches out to site admins on the unit and
state level about features, products, and services in MemberHub. MemberHub
provides them with tools and support to better engage school families, grow
membership, and raise funds.
Are security measures in place to protect member data and financial data?